Browse Legal rules before account access
Our Legal notice explains the conditions attached to account access, identity checks, wallet activity and requests concerning your records. Access depends on local law, and we may ask you to complete phone verification before account access continues. If you use DANA, OVO, GoPay, QRIS, bank transfer
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or a virtual account, the related payment record can help us match a wallet question to the correct account. We do not describe local eligibility beyond where local law permits; you should check the rules that apply to you before opening an account. For a policy
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clarification, keep your account details and payment reference ready when contacting our support desk. This gives us a clear starting point without asking you to repeat the same account history.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.